Care First are currently looking for a Head of Sales and Strategic Partnerships to join the team on a permanent, full time basis. Due to the nature of this role there will be travel required to various meetings

As a Head of Sales and Strategic Partnerships, you will lead the business development and sales function of Care first, supporting the Commercial & Accounts Director and Service Director to improve the performance of the business, driving revenue growth and the achievement of appropriate EBITDAR performance.

You will:

• Direct all sales activity, ensuring the achievement of new business targets, working to a clear sales plan
• Ensure ongoing analysis of the EAP sector and customer markets, ensuring a live data base of target customers, new business leads and contacts is maintained using Salesforce.

• To develop marketing campaigns to drive business growth, working closely with the wider Care first SLT and Priory Marketing team as appropriate

• Develop and implement a comprehensive partnership strategy aligned with Care first’s business strategy.

To Apply for this role please follow the link below.

Apply for Head of Sales and Strategic Partnership role

The Clinical Lead role will be a hybrid role and is focused on ensuring that clinical services provided across the range of Care first contracts are of the highest quality and efficiency within a robust clinical governance framework. The Clinical Lead supports the Clinical Director and the EAP Centre Manager in the smooth running of a large operational team, to ensure their effective clinical support and in turn that users of the services are supported in professional and appropriate ways that match our customers’ expectations. The role has a strong leadership element, and requires direct client contact from counselling, support and customer service perspectives. The role plays a key part in ensuring the delivery of counselling services which meet expected clinical and contractual standards and performance targets.

Responsibilities:

• Work with the Clinical Director and EAP Centre Manager to provide a supportive framework for Centre staff and be an active member of the Clinical Management Team providing clinical leadership to our counsellors.
• Contribute to the performance of the business, including the achievement of service response rates, referral rates, efficient case management processes and the overarching requirement to meet contractual quality and service delivery standards.
• Support the implementation and maintenance of appropriate and timely clinical policies and procedures to achieve compliance with EAPA Standards and Priory clinical governance requirements.
• To work in accordance with the provisions of the BACP’s Ethical Framework for the Counselling Professions.
• Participate in the recruitment and induction of new Telephone Counsellors and Telephone Information Specialists to meet the contractual call demand levels.
• Liaise with the EAP Centre Manager / Clinical Director to identify Counsellors’ and Information Specialists’ ongoing training and development needs, and develop and deliver training programmes to support those needs.
• Provide ad-hoc clinical supervision and guidance to the Telephone Counsellor and Associate Counsellor teams, and support as required to the Information Specialist team.
• Be responsible for managing the team’s Clinical mailbox, and ensure that all enquiries from customers, clients, Service Managers and team members are addressed.
• Be involved in scoping and coordinating the delivery of our response to Critical Incidents, Workplace Mediation and Professional Support services.
• Supervise and oversees case management of Associate Counsellors and Specialist Practitioners.
• Conduct audits of Case Notes and clinical outcome measures to ensure that they are being completed appropriately.
• Participate in case consultation and the management of complex client work, as agreed with Clinical Director and the EAP Centre Manager.
• Investigate and respond to complaints of a clinical nature in liaison with the EAP Centre Manager / Clinical Director / Service Managers, ensuring that quality standards are maintained.
• Provide emergency, holiday and sickness cover as required.
• Participate in training events and ongoing continual professional development.
• Deputise for the EAP Centre Manager / Clinical Director in their absence

To Apply for this role please follow the link below.

Apply for Clinical Lead Role

As the Account Manager, you will be responsible for maintaining strong client relationships, identifying opportunities to expand existing services, and ensuring contract renewals and retention in alignment with Care First’s strategy.

Key duties include ensuring that all services are delivered according to contractual agreements and maintaining accurate data in our CRM system (Salesforce).

If you’re skilled in customer relationship management and excited to contribute to a meaningful sector, we’d love to hear from you!

This role will be based at our Care First Office in Gloucester with an expectation of travel across the UK.

Responsibilities:

• Meet regularly with customer organisations to support service implementation, undertake regular reviews of service usage, gather organisational information and to discuss (and respond to) customer needs.
• Proactively manage service delivery to meet customer requirements.
• Manage and deliver service awareness presentations and webinars to employee and management groups for customers.
• Discuss and deliver proactive engagement strategies with customers in-person, online and virtually including, but not limited to, attending wellbeing events, delivering online webinars and providing promotional materials.
• Collate and provide regular statistical and qualitative feedback on service usage to customer organisations, highlighting trends or issues in the workplace, ensuring that data provided is accurate, timely and professionally presented.
• Maintain accurate records of activity including, but not limited to, contractual information, renewal dates, customer contact information, email and phone call logs.
• Provide support and information to Head of Sales & Strategic Partnerships for the purpose of cross-selling other Care first / Priory services to customers and / or commercial partners.
• Maintain and key customer relationships with buyers and customer contacts such as HR & Procurement teams.
• Work towards relevant key performance indicators (KPIs) and targets as agreed with line manager.
• Provides communication link between customer and Care first on non-clinical issues such as service delivery and complaints.
• Work closely with Care first Senior Leadership Team, Call Centre Operations Manager, Counselling Services Operations Manager, Contracts Manager and service partners/suppliers to ensure efficient and effective service delivery.
• Works closely with Business Support Manager to ensure accurate and timely customer invoicing and payment of accounts.

To apply for the Account Manager role please click the link below

Apply for Account Manager

Care first is able to offer a regular income on a self-employed basis along with a unique working experience to supplement any other work that you may have.

Helpline work for Care first offers an exciting way of working and you will learn new ways of supporting our clients - 

• Primarily we ask you to use your skills and experience to support clients in the moment.
• At times you may assess a client for a referral for contracted counselling sessions.
• Sometimes you may be asked to call a client to provide support.  
• You may speak with someone for just a few minutes or for a full counselling session. 
• This type of work can be undertaken in blocks with a minimum of one hour a day or longer depending upon your availability.

We require all Counsellors to be qualified in a Diploma in Counselling and hold a current DBS certificate. The hourly rate for this work is £15.00p/h with a minimum requirement of 12 hours per week.

If you would like to know more information please submit your CV to recruitment@care-first.co.uk